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CONFERENCE OVERVIEW

After two groundbreaking and record-setting editions, we return in 2026 with an even more powerful promise — to deliver the biggest, boldest, and most influential gathering the Indian collections landscape has ever witnessed, Bharat Collection Summit.

The Bharat Collection Summit & Awards 2026 stands as India’s first, finest, and only national platform dedicated entirely to the collections ecosystem — a sector that quietly powers the nation’s financial stability and economic momentum.

In 2026, this summit rises with an even greater mission : to unite the entire collections universe under one roof and accelerate the next era of transformation.

From visionary CXOs and top BFSI institutions to progressive regulators, forward-thinking fintech disruptors, digital lenders, and last-mile recovery champions — this event brings together the true force multipliers of India’s financial system. These are the stakeholders who are not just adapting to change, but defining the new rules of recovery, credit discipline, and customer trust.

Today, the collections industry is at its most pivotal moment. It is becoming:-

01 AI-Driven

02 Data Intelligent

03 Automation Led

04 Customer - First

setting a pace that other sectors are now beginning to follow. This summit offers unparalleled access to breakthrough ideas, practical innovations, and the real stories that are rewriting the future of collections — from boardrooms to the grassroots, and from compliance frameworks to on-ground execution.

With regulators actively shaping the narrative and industry leaders showcasing what
the next decade of collections should look like, this is not just an event — it is the definitive benchmark for excellence, integrity, and innovation in India’s financial recovery ecosystem.

Our Partners

Presenting Partner

Co - presenting Partner

Gold & Flag Partner

Gold Partner

Silver Partner

AI Partner

Business Development Partners

Exhibit Partner

Inclusion & Impact Partner

SRO-FT Partner

Media partners

Key Themes To Be Addressed

01

02

03

04

05

Who Should Attend ?

CRO, CEO, CIO , CTO, Director,SVP,VP, AVP, Associates, Heads of –

WHY SPONSOR?

Chief Guest

Shri G.Ram Mohan

Executive Director

SEBI

Meet Our Expert Speaker

Ananth Shroff

Founder & CEO

DPDzero

Vivek Katyayan

COO

Kissht

Abhishek Rao

Founder

Resollect

Mr. Phanindranath Kakarla

President

Asset Reconstruction Company (India) Limited

Sonali Jindal

Founder

Rezolv

Karan Mehta

Co-Founder

Rezolv

Peeyush Jindal

Chief Credit Officer

Hero HousingFinance Ltd.

Rajaram Manian

Chief Risk Officer

Tyger Capital ( Formerly Adani Capital)

Ashutosh Mishra

Bank of India

Ravi Doshi

Chief Executive Officer

Mirae Asset Sherkhan
Financial Services

Dr. Tarun Agarwal

Board Member, Audit
Committee, DICGC (RBI)/
Director & Board Member,
BFSI, CMA India

DICGC (Reserve Bank of India)

Akshay Yadava

Director

UIDAI

Mr. Balaji Koustubha

Founder and CEO

CredResolve

Mr. Dhiraj Chiruvella

Co-founder – Growth

CredResolve

Ashish Doshi

Co-founder

Collekt.ai

Anil Brahmaniya

Senior Vice President –
Collections

Digitide Solutions Ltd.

Mauli Agarwal

Chief Compliance Officer

Axio

Soham Shah

Senior Vice President –
Business Development

Presolv360

Aakshat Bhardwaj

Product Manager

Nucleus Software

KV Dinesh Babu

Chief Information
Security Officer

Veritas Finance Limited

Sagar Chaudhuri

Executive Vice President

HDFC Bank

Debashish Mohanty

Senior Vice President and
Head Collection Strategy

Kotak Mahindra Bank

Chandrasekhar Das

Vice President –
Collection Strategy &
Analytics

Yes Bank

Anurag Ashish

VP Retail Business –
Mortgages

DCB Bank

Ashish Dhedhi

Vice President – Central
Collections Unit

HDB Financial Services Ltd.

Debjyoti Datta

Executive Vice President,
National Collection Head
– LAP & EEG

HDFC Bank

Prashant Mohite

Executive Vice
President-Head Retail
Collections

CSB Bank Limited

Ritesh Shah

Executive Vice President &
Head Legal – Recoveries &
Resolutions

Kotak Mahindra Bank Ltd.

Rakesh Sharma

Head of Collections

Fibe.India (Formerly EarlySalary)

Nilesh Dasri

Product Head – Digital
Collection & Strategy

ICICI Bank

Jhanjee Nitesh kumar

Head of Collections

IIFL Finance

Punit Pushkar Sharan

Assistant General
Manager

Bank of Baroda

Anirban Guha

Head of Risk Analytics

Aditya Birla Capital

Manish Pandey

Business Head – Sales
and Collections

Electronica Finance Ltd

Zawed Nawaz

Head Of Recovery

Poonawalla Fincorp

Sushant Kumar

Head collections and
resolutions

ICICI Home Finance Company Limited

Rajesh Narayanan

National Receivable
Head AHF

Equitas Small Finance Bank

Sanju Mangrulkar

Head – Credit Monitoring
& Policy Department

Central Bank of India

Mohammed Nehal

Head Collections

Hiranandani Financial Services

Rupesh Kumar Soni

Head (Business
Solutions Group)

CSB Bank Limited

Ashwani Sharma

Country Head – Consumer
Credit Risk and Collections

DBS Bank

Pankaj Dhall

Head of Collections &
Operations

Emergency Paisa

Abhinav Sharma

GM-Head of Collections

Balancehero India

Sanjay Vaishy

National Recovery Head

SRG Housing Finance

Awards

Individual Awards

Corporate Awards

Presenting Partner

DPDzero (www.dpdzero.com) is an end to end AI + Human Collections Platform built for India’s leading lenders to put collections on autopilot. It combines digital nudges, AI voice agents, human interventions to maximise recovery, reduce cost and improve borrower experience. While most large lenders still rely on outdated agencies or bloated in-house teams, DPDzero is building what the market actually needs: a high-efficiency, high-empathy collection engine that scales seamlessly with the power of AI. DPDzero is trusted by industry leaders like L&T Finance, Tata Capital, Poonawalla Fincorp, RBL Bank , Indusind Bank, Moneyview, and others to manage collections from over 1 crore borrowers in India.

Co - presenting Partner

Resollect is a technology-first fintech platform transforming how banks, NBFCs, and ARCs manage collections, recovery, and distressed asset workflows. Built for India’s complex regulatory environment, Resollect digitizes and automates hard-bucket processes across legal enforcement, auctions, compliance, and vendor management, replacing fragmented, manual operations with a single, auditable system of record. Resollect redefines recovery by combining intelligent workflow automation with a deeply integrated execution layer. It serves as a single platform to manage the entire recovery lifecycle—from legal notices and filings to field actions, auctions, and compliance—through standardized processes, intelligent case allocation, and real-time tracking across a pan-India ecosystem of recovery partners. Trusted by leading financial institutions, Resollect modernizes recovery operations by unifying technology, legal execution, and data into a single, scalable system.

Gold & Flag Partner

CredResolve is a full-lifecycle collections platform managing the journey from the first payment reminder to the last field visit. We orchestrate the right channel at the right time — digital nudges for early buckets, AI voice for mid-stage collections, and tech-enabled field operations for hard-to-reach borrowers.

Gold Partner

Rezolv is a comprehensive, AI-powered debt collections platform that transforms the way financial institutions manage their collections processes. Designed to address the challenges of traditional debt recovery, Rezolv seamlessly integrates advanced analytics, AI, and Generative AI to optimize every aspect of the collections lifecycle. The platform enables financial institutions to streamline workflows across digital communication, field operations, calling, and legal interventions, providing a unified solution to manage and improve collections efficiency.

Gold Partner

Digitide is a next-generation technology and business transformation partner that helps enterprises reimagine their future through AI-led innovation, deep domain expertise, and global delivery excellence. We combine strategic vision with executional agility to solve complex business challenges, unlocking new value across industries- banking, financial services, insurance, healthcare, manufacturing, retail and e-commerce. With a foundation built on customer-centricity and a commitment to measurable outcomes, Digitide empowers organizations to accelerate digital transformation, scale with confidence, and thrive in a rapidly evolving world. With a team of 55,000 professionals serving over 300 clients worldwide, we generate more than USD 350 million in annual revenue.

Gold Partner

Nucleus Software is a global leader in institution-grade fintech platforms and digital services, trusted by 200+ banks and financial institutions across 50+ countries. Our flagship platforms-FinnOne Neo® (Lending) and FinnAxia® (Transaction Banking)-power mission-critical operations across retail, corporate and SME finance, automotive and Islamic finance, and cash and transaction banking. Our platforms process over 26 million transactions daily, enabling US$15 trillion in annual transaction value, while managing US$1.2 trillion in loans globally. Complemented by Nucleus Digital Services, we help institutions modernise safely-balancing innovation with governance, compliance, and long-term trust, backed by over three decades of BFSI expertise.

Silver Partner

CreditNirvana is an AI-native, enterprise-grade debt and receivables management platform, purpose-built for scale, complexity, and regulatory rigor. Powered by Collection Agentic AI, it orchestrates end-to-end digital, telecalling, field, and legal workflows from pre-delinquency through NPA management on a single, unified platform. By fusing alternate data signals, including voice, text, and behavioral data, with next-best-action intelligence and deep automation, CreditNirvana dynamically optimizes borrower engagement at every stage of delinquency. The result is materially lower collection costs, sharply reduced bounce rates, improved normalization across all buckets, and measurable, real cash recoveries. Designed for large, regulated institutions, CreditNirvana is trusted by banks, NBFCs, insurance companies, and telcos to consistently deliver higher collections efficiency, superior recoveries, and sustainable operational savings across portfolios.

Silver Partner

Presolv360 is a leading Indian legal-tech and Online Dispute Resolution (ODR) platform that enables faster, efficient, and cost-effective resolution of disputes outside traditional court systems. Designed for banks, NBFCs, fintech companies, enterprises, and individuals, Presolv360 offers end-to-end digital solutions for mediation, negotiation, arbitration.

The platform combines technology with structured legal processes, offering features such as online case management, automated workflows, secure communication, and real-time tracking. By reducing dependency on physical hearings and lengthy litigation, Presolv360 significantly cuts resolution time and costs while improving accessibility and compliance.

Trusted by leading financial institutions and enterprises, Presolv360 is focused on transforming dispute resolution in India by making it scalable, transparent, and user-friendly—driving timely outcomes and promoting access to justice through technology.
Speaker’s High-Resolution Picture & Bio :https://www.linkedin.com/in/shahsoham/ Soham Shah is the Senior Vice President – Business Development at Presolv360, a leading legal-tech and Online Dispute Resolution (ODR) platform in India. In his role, Soham leads strategic partnerships, growth initiatives, and industry engagement efforts to expand Presolv360’s presence across legal, financial, and corporate ecosystems. He regularly represents the company at major industry summits and panel discussions, sharing insights on dispute resolution, fintech-legal convergence, and innovation in ODR.

AI Partner

Word Works AI helps banks and NBFCs manage sales, welcome calls, customer service, and collections using AI that works with existing call centers and field teams.

For sales, the AI handles top of funnel calls, lead follow ups, and product callbacks.
For onboarding, it does welcome calls, verification support, and first EMI education. For servicing, it manages reminders and routine customer queries.

In collections, the AI makes reminder, overdue, and settlement calls in Indian regional languages. It captures Promise to Pay, handles complex settlement conversations, and escalates high risk cases to human agents. For NPAs, the platform supports skip tracing, field agent follow ups, and handover to business or legal teams for refuse to pay cases. The platform is available with integrated telecallers across multiple regions and languages to increase contact rates and improve payments. It works tightly with in house telecalling teams and field agents. PTPs are auto assigned for follow up. Disputes and refusals are routed to business teams. Legal workflows are supported through legal bots, including Lok Adalat notice generation and automated delivery to borrower and co borrower.

Automated nudges are sent via SMS, RCS, and WhatsApp throughout the journey. The system follows RBI and TRAI rules, supports 1600 numbers, approved calling windows, and full audit trails, and fits into existing CRM and dialer setups. Banks and NBFCs using Word Works AI have reduced collection and service costs by up to 77%. The platform is live with 20 plus financial institutions and processes over 30 billion AI tokens every month, proving scale and reliability in real production environments.

Business Development Partners

Collekt.ai is a compound AI platform with an agentic approach to solving allstage bad-debt collections for lenders. Collekt.ai is a cutting-edge platform committed to transforming the collections landscape through the power of Artificial Intelligence (AI) and Machine Learning (ML).We are founded by serial lending tech entrepreneurs Jonathan Bill and Ashish Doshi.

Business Development Partners

ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others.

Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per- minute pricing.

You don’t have to depend on multiple providers to manage your contact center, call center, or customer service function.

And, would you believe it, unlike other platform providers, there are no contractual commitments with us. No long-term contracts. No minimum guarantees.

We have integrations with multiple industry CRMs, Helpdesk software, collections software, and it is easily integrable with any best-of-breed IT solution.

As pioneers in cloud technology, ClearTouch has been in business for over 25+ years, worldwide presence, serving over 2500+ diverse client base, and 2+ billion calls handled as standing testimony of our position in the customer experience space.

Exhibit Partner

Dista is an AI-enabled, low-code location intelligence platform that helps global enterprises visualize, strategize, and operationalize complex field operations. Dista Collect, is a location-first, unified debt collection CRM designed to manage the entire lifecycle—from early digital reminders to post-default resolution. By leveraging patented algorithms and geospatial data, Dista Collect automates outreach and optimizes case allocation for field agents, significantly reducing travel time and operational costs. Trusted by over 50 global enterprise customers, the platform provides a 360-degree borrower view, empowering collection heads to reduce delinquencies and improve recovery rates through a highly efficient, data-driven strategy.

Exhibit Partner

Neowise is redefining debt recovery with AI-driven automation, reducing NPAs, ensuring compliance, and optimizing collections—all on a single platform. With debt collection complaints on the rise, impacting bank ratings and regulatory scrutiny, lenders need a proactive, data-backed approach. Neowise helps automate, streamline, and enhance your collection pipeline, making recovery faster, more efficient, and cost-effective. Why Neowise? Automated Conversations with NeoBot – India’s first LLM-based generative AI bot designed for seamless, compliant debt recovery. Unified Collection Platform – Manage end-to-end recovery effortlessly. Data-Driven Strategies – Leverage AI to identify the best customer cohorts, scripts, and outreach channels for higher recovery rates. Intelligent Decisioning with NeoSight – Gain real-time insights to refine recovery strategies and improve efficiency. Regulatory Compliance, Simplified – Ensure 100% compliance with a single-click check. AI-first. Compliant. Results-driven. Neowise is transforming debt collections into a tech-enabled, future-ready process.

Exhibit Partner

Paycorp is a recurring payment collection automation platform built for Banks, NBFCs, Insurances and enterprises. With over 6+ years of operations, we process 30+ million payments daily, enabling collections exceeding ₹5000+ crores per day

Our unified API integrates NACH, UPI AutoPay, Direct Debit, and e-mandates into a single framework, simplifying mandate registration and the complete payment lifecycle. We support multiple authentication modes including Net Banking, Debit Card, Aadhaar OTP, Simplified Authentication, and QR-based flows to improve mandate success rates and customer experience.

Recognized by Forbes as a “Startup to Watch” and a Cluster Partner of NPCI.

Paycorp works with 25+ sponsor banks and 140+ active customers, delivering secure, scalable, and compliant recurring payment solutions across India and the Middle East.

Exhibit Partner

WeVaad: विवाद है?
Toh, Weवाद है!

WeVaad is an Online Dispute Resolution (ODR) Institution that conducts institutional e-arbitration, institutional e-mediation, and institutional e-conciliation. Leveraging technology and streamlined processes, WeVaad has enabled parties to resolve disputes within 90 days, as compared to the few years typically taken in court-based dispute resolution. WeVaad has played a significant role in making institutional dispute resolution accessible for domestic matters. The platform has empowered individuals and businesses to efficiently resolve a wide range of disputes, including outstanding invoices, cheque dishonour matters, contractual disputes, consumer disputes, and vendor–vendee disputes, among others. WeVaad has successfully resolved disputes involving claims with a quantum as high as INR 700 crores and is empanelled with esteemed institutions such as the Hon’ble Bombay High Court and the Open Network for Digital Commerce (ONDC), to name a few.

Exhibit Partner

Our platform ensures 100% conversation monitoring, dramatically reducing misselling by 31% and boosting revenue by an impressive 21%. Tailored for dynamic sales, support, and collection call centers, our platform is packed with AI-driven tools to track, transcribe, and analyze every call, email, and chat. Our platform offers both real-time and post-call interaction suites, tackling critical challenges such as manual human intervention and reactive quality assurance head-on. Our impact is transformative across multiple sectors including Insurtech, E-commerce, Edtech, Hospitality & Travel, Real Estate, Healthtech, BPOs, Airlines, and Fintech. Why Choose Convin AI? In-House Speech-to-Text Models: Enjoy high transcription accuracy tailored to your specific needs.

Pioneers in Automated Coaching: Benefit from zero human intervention with our advanced coaching capabilities. Real-Time Monitoring and Guidance: Optimize agent performance on the fly with instant feedback and coaching. In-House Convin Mobile Application: Stay connected and manage interactions seamlessly on the go. What Can Our Customers Achieve? 100% Compliance Monitoring: Ensure every interaction adheres to regulatory standards. 56-Second Reduction in Average Handle Time (AHT): Improve efficiency and customer satisfaction. 60% Decrease in Ramp-Up Time: Train new agents faster and more effectively. 27% Increase in CSAT: Elevate customer satisfaction scores. 17% Increase in Collection Rate: Improve your collection efforts and reduce outstanding debts. 25% Increase in Retention Rate: Keep your customers coming back with superior service. 12% Increase in Repeat Purchases: Foster customer loyalty and repeat business. 21% Increase in Sales: Boost your revenue with enhanced sales strategies.

Inclusion & Impact Partner

Vindhya is a National Award–winning BPM organisation solving two of the industry’s toughest challenges — stable manpower and high-quality customer conversations. For 19 years, we’ve built a dependable, values-driven workforce that ensures smooth operations for our clients while creating dignity and long-term careers for people from underserved communities.

We offer empathetic collections, clear and confident sales, and accurate, compliant back-office support. We deliver conversations that are warm, clear, and respectful — the kind customers appreciate and trust. As we’ve grown, we’ve become true customer experience partners. We capture product insights, understand customer behaviour, and act as consultative extensions of the brands we represent.

Vindhya stands at the intersection of purpose and performance — giving clients the stability, quality, and reliability they need, while creating lasting positive change for people by enriching their lives.

Our aim is simple: to create conversations people genuinely appreciate, so they choose to return and engage again.

SRO-FT Partner

Fintech Association for Consumer Empowerment (FACE) is an RBI-recognized Self-regulatory Organization in the FinTech Sector (SRO-FT). FinTech companies of all kinds come together at FACE to build an industry that enables customer-centric financial services that are safe, suitable, and transparent, delivering positive impacts on society and the economy. The FinTech community (providers, enablers, stakeholders, and others) unite at FACE to develop a nurturing ecosystem where companies and consumers responsibly participate and thrive in the digital economy.

Media Partner

At Bharat CXO, we celebrate the silent achievements of our nation’s unsung heroes—those who tirelessly contribute to our country’s growth, create jobs, and share their knowledge with the youth. We strive to honor their hard work by highlighting their contributions through blogs and sharing their stories and experiences, as well as creating platforms for their voices to be heard. Bharat CXO is a business and technology magazine that has published blogs and articles featuring over “500+ CXOs on our LinkedIn profile”. and many more coming in Other social media platforms. We primarily work with: 1. C-level executives (CEOs, CIOs, CTOs, CXOs) 2. Business leaders and decision-makers. 3. IT professionals and technologists 4. Entrepreneurs and start-up founders What We do as a CXO PR Managing Agency 1. We write blogs and post it in Social media platforms. 2. We create videos and publish in social media platforms 3. C-suite executive insights and interviews, Business Podcast,event 4. Short films, story telling. 5. Digital and physical Magazines and lot more Overall, Bharat CXO is a platform that informs, educates, and inspires business leaders and technologists in India and beyond

Media Partner

NewsPatrolling.com is a dynamic and diversified news platform that brings readers the latest and most relevant updates from across India and around the world. Covering a wide range of categories including politics, business, lifestyle, health, technology, sports, and entertainment, the portal caters to a broad audience with varied interests. In addition to timely news coverage, the platform also features thought-provoking opinion pieces, expert insights, and in-depth articles that provide a deeper understanding of current affairs. What sets NewsPatrolling.com apart is its commitment to providing a voice to emerging talent and ideas. The platform welcomes guest posts, startup stories, and press releases, offering opportunities for individuals, entrepreneurs, and organizations to reach a wider audience. With a user-friendly interface and a focus on quality content, NewsPatrolling.com has become a trusted source for information and a space for meaningful engagement in India’s ever-evolving digital media landscape.

Media Partner

Asia Business Outlook is a business magazine providing a comprehensive outlook on Asia’s industrial landscape. With a constant focus on the region’s thriving business environment, the magazine caters to C-level executives across diverse sectors who seek valuable insights to navigate the dynamic Asian market. Asia Business Outlook stands out from other business magazines through its in-depth coverage of the challenges and opportunities faced by businesses in Asia. Asia Business Outlook enables business executives to make informed decisions and stay ahead of the competition. Its readers get first hand insights on emerging market trends, disruptive technologies, regulatory developments, and investment opportunities across Asia. The magazine also presents success stories of leading businesses in the region, showcasing their journeys. It also features exclusive interviews with business leaders, offering a panoramic view of the strategies employed by them in their respective sectors. Today, Asia Business Outlook has become the go-to business magazine for C-level executives from varied sectors across Asia. It has achieved this feat by offering a plethora of expert analysis, enabling readers to make informed decisions, capitalize on opportunities, and thrive in the ever-evolving Asian market.

Media Partner

Global Leaders Insights magazine is your go-to, unbiased platform dedicated to commemorating and empowering leaders, entrepreneurs, and achievers who are breaking barriers and forging their own paths in setting leadership benchmarks. Our mission is to amplify the voices of leaders, be it from the realm of business, social, technology or education fronts, by sharing inspiring stories of success, perseverance, and innovation. We truly believe in the power of storytelling to make a meaningful impact by highlighting achievements of those who are not only excelling in their fields but also reshaping the overall leadership vigor.

Event Countdown

Days

Hours

Minutes

Secounds

CONFERENCE OVERVIEW

01

AI-Driven

02

Data Intelligent

03

Automation Led

04

Customer - First

Our Partners

Presenting Partner

Co - presenting Partner

Gold & Flag Partner

Gold Partner

Silver Partner

AI Partner

Business Development Partners

Business Development Partners

Exhibit Partner

Inclusion & Impact Partner

SRO-FT Partner

Media partners

Key Themes To Be Addressed

Digital Reinvention of Collections

01

Compliance, Regulation & Responsible Recovery

02

Empowering the Last Mile

03

A Unified Collections Ecosystem

04

Reimagining the Future of Collections

05

Who Should Attend ?

Collection Recovery

Compliance Collection

Digital - Collections

Contact Center Collection

Technology, Infosec

Regional Collection Manager

Strategic People Compliance

Risk Analytics

Debt Management

WHY SPONSOR?

Chief Guest

Shri G.Ram Mohan

SEBI

Meet Our Expert Speaker

Ananth Shroff

DPDzero

Vivek Katyayan

Kissht

Abhishek Rao

Resollect

Mr. Phanindranath Kakarla

Asset Reconstruction Company (India) Limited

Sonali Jindal

Rezolv

Karan Mehta

Rezolv

Peeyush Jindal

Hero HousingFinance Ltd.

Rajaram Manian

Tyger Capital ( Formerly Adani Capital)

Ashutosh Mishra

Bank of India

Ravi Doshi

Mirae Asset Sherkhan Financial Services

Dr. Tarun Agarwal

DICGC (Reserve Bank of India)

Akshay Yadava

UIDAI

Mr. Balaji Koustubha

CredResolve

Mr. Dhiraj Chiruvella

Mirae Asset Sherkhan
Financial Services